Last updated on 11 October 2026
At Vakantie in de Provence, everything revolves around a carefree holiday. Part of that is being able to trust that we handle your personal data with care. Below you can read which data we collect, why, who we share it with, how long we keep it and what rights you have. In doing so, we comply with the General Data Protection Regulation (GDPR), the Belgian Act of 30 July 2018 and the Belgian rules on cookies.
Vakantie in de Provence BV (private limited company) (VIDP, we) manages and rents out holiday homes in Provence and the south of France on behalf of their owners. We are the controller of the data we process through this website and our services.
You can send any privacy questions to the email address above.
To visitors to the website, people who contact us or send a price enquiry, guests who request or make a booking (and their travel companions), newsletter subscribers and owners of the homes we manage.
Technical data such as your IP address, browser, device and the pages you visit. We only collect data through cookies and similar technologies to the extent that you have given your consent (see point 9).
First name, surname, email address, phone number, the home and period you chose, the number of guests and your message.
As soon as you submit a request, we create a guest account for you. You only receive your login details once we approve your booking. In your account you will find your bookings, payments, documents and practical information about your stay.
We also record price enquiries and bookings in our customer management system, so that we can follow up on your request properly. This happens independently of your cookie settings, because it is necessary to handle your enquiry or booking.
The amount, date, reference and payment method of your deposit, balance and security deposit. For a bank transfer, we see the details your bank sends with it. You can pay online through a payment service provider, or always by bank transfer. With an online payment, your card or bank details do not reach us.
Your email address and your language. We track whether you open or click on our emails, only if you have given your consent for this. A booking or price enquiry does not automatically subscribe you to the newsletter.
After your stay, we invite you to leave a review. We keep your rating and text, linked to your booking. We show your review with your surname on our website, but only if, when writing the review, you indicate that we may use it for that purpose. Without that consent, your review stays internal. You can withdraw your consent at any time, and we will then remove your review from the website.
Name, company details (if applicable), contact details, the details of a local contact person, bank details for payouts and the details of your home.
We do not ask for sensitive data such as health or religion. If you share something about this yourself, for example an allergy or reduced mobility, we only use it with your consent and only to organise your stay.
We only process your data when there is a valid reason to do so: a contract (art. 6.1.b GDPR), a legal obligation (6.1.c), our legitimate interest (6.1.f) or your consent (6.1.a), which you can withdraw at any time.
We never sell your data. We only share it when this is necessary for the purposes above.
We act as an intermediary. After your booking, we pass on the details needed for your stay to the owner or their local contact person: your name, the period of your stay, the number of people and your contact details. After full payment, you receive the contact details of the owner or their representative yourself.
We work with carefully selected partners who may only use your data according to our instructions, under a data processing agreement. These are providers of:
We will provide you with a full list on request.
With your consent, we use analytics services, including Google Analytics, to understand how the website is used. With your consent, we also use advertising partners, including Meta (Facebook and Instagram), to measure the results of our advertising. These parties partly decide for themselves how they use data. Please read their own privacy policies for this.
To authorities, the police or the courts when the law requires us to, and to lawyers, insurers or debt collection agencies when this is necessary for a dispute. If VIDP or part of it is transferred to another company, your data may be transferred along with it, and we will inform you of this.
Wherever possible, we use storage within the European Economic Area. Some service providers are American companies or work with American subcontractors. If your data is transferred to the United States, this only happens with the safeguards required by the GDPR: the EU-US Data Privacy Framework for certified companies and/or standard contractual clauses of the European Commission. Would you like to know which safeguard applies to a particular service provider? Feel free to ask us.
No longer than necessary. The periods for each purpose are listed in the table under point 4. We keep accounting records for 10 years. After that, we delete or anonymise your data.
We take appropriate technical and organisational measures against loss, misuse and unauthorised access. We only share practical information about the home, such as access codes, after full payment. If a data breach that poses a risk to you does occur, we report it to the Data Protection Authority within 72 hours, and if the risk is high, we inform you directly.
Cookies are small files that a website places on your device. The same applies to similar technologies such as scripts and local storage in your browser. We use three categories:
On your first visit, we use a banner to ask whether you accept non-essential cookies. You can accept all, reject all or make your own choice. Rejecting is as easy as accepting, and everything is off by default. Your choice remains valid for 6 months, after which we ask again. You can change or withdraw it at any time via the Cookie settings link at the bottom of every page. If you withdraw a category, we delete the related cookies and reload the page. In the cookie settings you will also find the current list of services per category.
You have the right to:
You can update your contact details yourself in your guest account. For everything else, email info@vakantie-in-de-provence.be or write to Vakantie in de Provence BV, Edestraat 73, 9450 Haaltert, Belgium. We respond within one month; for complex requests this can be extended by two months, but we will let you know if so. It is free of charge. If we have doubts about your identity, we may ask you to confirm it. You can unsubscribe from the newsletter via the link at the bottom of every newsletter.
Not happy with how we handle your data? Let us know first, and we will look for a solution together. You can always lodge a complaint with the Belgian supervisory authority:
Data Protection Authority (DPA), Rue de la Presse/Drukpersstraat 35, 1000 Brussels, contact@apd-gba.be, www.dataprotectionauthority.be.
If you live in another EU country, you can also contact the supervisory authority in your own country.
We do not make decisions about you based solely on automated processing. Every booking request is reviewed by a member of staff and approved or declined.
You must be at least 18 to enter into a rental agreement. We do not knowingly collect data from children under 13 without the consent of a parent or guardian. Data on children travelling with you, such as their number and possibly their age, is only used to organise your stay.
Our website contains links to other websites, such as our social media pages. We are not responsible for how those parties handle your data.
We may update this policy, for example if we start using a new service or the law changes. The most recent version is always on this page, with the date of the last change at the top. If there are significant changes, we will actively inform you.